Privacy Policy

Information We Collect
How We Use Information
Information Sharing
Data Security
Data Retention
Your Rights

International Transfers
Cookies and Tracking
Third-Party Services
Changes to Policy
Contact Us

1. Information We Collect

1.1 Information You Provide

Account Information:

Name, email address, and organization details
Authentication credentials (managed by Google/Microsoft)
Contact preferences and profile settings

Customer Data:

Player information uploaded through your casino management systems
Gaming session data and analytics
Any other data you choose to upload or input into our Service

1.2 Information We Collect Automatically

Usage Data: How you interact with our Service, features used, time spent
Technical Data: IP address, browser type, device information, operating system
Log Data: Server logs, error reports, performance metrics
Analytics Data: Aggregated usage patterns and service performance

2. How We Use Your Information

2.1 Service Delivery

Provide casino analytics and reporting services
Process and analyze your customer data
Generate insights, reports, and visualizations
Maintain and improve Service performance

2.2 Account Management

Create and manage your user account
Authenticate your access to the Service
Provide customer support and technical assistance
Process billing and payment transactions

2.3 Communication

Send service-related notifications and updates
Respond to your inquiries and support requests
Provide important security and policy updates
Send billing and account-related communications

2.4 Legal and Compliance

Comply with applicable gaming regulations and laws
Respond to legal requests and prevent fraud
Protect our rights and the rights of our users
Ensure compliance with data protection requirements

3. Information Sharing and Disclosure

We do not sell your personal information to third parties.

3.1 Service Providers

We may share your information with trusted service providers who help us deliver our Service:

Developers and Contractors: Who help build and maintain our Service
Cloud Hosting Providers: For secure data storage and processing
Authentication Services: Google and Microsoft for OAuth login
Payment Processors: For billing and subscription management

All service providers are bound by strict confidentiality agreements and may only use your information to provide services to us.

3.2 Legal Requirements

We may disclose your information when required by law or to:

Comply with legal obligations or court orders
Respond to government or regulatory requests
Protect our rights, property, or safety
Prevent fraud or criminal activity

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership.

3.4 Depersonalized Data

Research and Development:

We may use and share depersonalized, aggregated data that cannot identify individual players for:

Industry research and benchmarking
Product development and improvement
Statistical analysis and reporting
Academic research partnerships

4. Data Security

4.1 Security Measures

Technical Safeguards:

Encryption of data in transit and at rest
Secure access controls and authentication
Regular security monitoring and audits
Firewall and intrusion detection systems

Operational Safeguards:

Limited access on need-to-know basis
Employee background checks and training
Incident response procedures
Regular backup and recovery testing

4.2 Security Limitations

While we implement industry-standard security measures, no system is completely secure. We cannot guarantee absolute security against all possible threats, including sophisticated cyber attacks or unauthorized access by malicious third parties.

5. Data Retention

5.1 Retention Periods

Account Information: Retained while your account is active and for 90 days after termination
Customer Data: Retained per your instructions and legal requirements, typically 30 days after termination for export
Depersonalized Data: May be retained indefinitely for research and development purposes
Legal Records: Retained as required by applicable gaming and financial regulations

5.2 Data Deletion

Upon termination, you have 30 days to export your Customer Data
After the export period, Customer Data will be securely deleted
Some information may be retained longer if required by law
Backup copies may persist for up to 90 days due to technical limitations

6. Your Privacy Rights

6.1 Access and Control

You have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your data
Export your data in a portable format

How to exercise rights:

Contact us at [email protected]
Use account settings for basic updates
Request data export through our interface
We respond within 30 days

6.2 Marketing Communications

You can opt out of marketing emails at any time
Service-related communications cannot be disabled
Use unsubscribe links or contact us directly

7. International Data Transfers

7.1 Data Location

Your data is stored in Canada
Processing may occur in the United States for U.S. clients
We use cloud providers with global infrastructure
All transfers comply with applicable privacy laws

7.2 Safeguards

When data is transferred internationally, we ensure appropriate safeguards through:

Contractual protections with service providers
Compliance with privacy frameworks and standards
Regular audits of data handling practices

8. Cookies and Tracking Technologies

8.1 Cookies We Use

Essential Cookies:

Authentication and security
Session management
Load balancing
Security protection

Analytics Cookies:

Usage analytics (Google Analytics)
Performance monitoring
Error tracking
Feature usage statistics

8.2 Cookie Control

You can control cookies through your browser settings
Disabling essential cookies may affect Service functionality
We respect "Do Not Track" browser settings where possible

9. Third-Party Services

9.1 OAuth Providers

We use third-party authentication services:

Google OAuth: Subject to Google's Privacy Policy
Microsoft OAuth: Subject to Microsoft's Privacy Statement
We only receive basic profile information (name, email)
You can revoke access through your Google/Microsoft account settings

9.2 Other Third Parties

Payment Processors: Handle billing securely (we don't store payment details)
Email Services: For transactional and support communications
Analytics Providers: Help us understand Service usage patterns

10. Changes to This Privacy Policy

10.1 Policy Updates

We may update this Privacy Policy periodically
Material changes will be communicated with 30 days' notice
Continued use of the Service constitutes acceptance of changes
Previous versions are available upon request

10.2 Notification Methods

We will notify you of privacy policy changes through:

Email to your registered account
In-app notifications
Updates on our website
Service announcements for significant changes

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Privacy Officer

Email: [email protected]

General: [email protected]

Trinytics Technologies Inc./strong>

Address: 255 W 1st Street, North Vancouver, BC

Phone: [PHONE NUMBER]

Response Time: We respond to privacy inquiries within 30 days.

Privacy Commitment: Trinity Analytics is committed to protecting your privacy and handling your data responsibly. This Privacy Policy explains our practices in clear, understandable terms.

For the most current version of this policy, please visit our website. If you have concerns about how your data is handled, please don't hesitate to contact us.

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